Stephen Frechette, Employee Health, Welfare and Safety Manager for Montgomery County Department of Correction and Rehabilitation, Management Services Division, expresses appreciation for true team work. Frechette recently stated “… appreciation for the excellent work that the team has provided for this last year. Our DOCR cases/claims pose their specific challenges and complexities, yet our team, including CorVel, Risk-Management, MCSIP and DOCR have continued to work together effectively to face these challenges, resolve issues and provide resolution and excellent customer care for our DOCR employees and Montgomery County.“
Stephen Frechette Praises Team for Delivering Customer Satisfaction
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A Better Quality of Life
Providing superior customer service is a MCSIP core value. One of the best demonstrations of this is when we receive messages from injured workers who tell us we are exceeding our goal.
Recently, retired firefighter A. Capps gave thanks to Kristin Waters for helping him. Capps sent a handwritten, personal note to Waters stating “Thank you so much for all of your help with my claim! Please know that you are helping to give me a better quality of life.”
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Hurricane Florence Update
As you know, many parts of the country are experiencing severe weather. Maryland, Virginia, DC and North and South Carolina have all issued a state of emergency.
During severe weather, Caremark implements a 10-day emergency supply protocol for all affected areas.
The CorVel Pharmacy Solutions team is kept apprised of all state emergency declarations, and will place an override to allow for the emergency fill when the pharmacy contacts us.
The Pharmacy Solution team follows all state instructions for overrides. The state of Maryland authorized a 30-day override in advance of Hurricane Florence.
Caremark will contact members within the emergency area taking specialty medications to discuss alternate delivery
arrangements, including engaging courier services, if necessary.
CorVel is committed to Injured Workers receiving their medications. Be assured that the Pharmacy Solutions team is kept aware of all areas hit by severe weather and are ready to handle all situations.
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Lissa Bales Celebrates 25-Year Anniversary with Montgomery County
The Montgomery County Self Insurance Program congratulates and thanks Lissa Bales for 25 years of dedicated service to the County and member agencies as Claims Manager. Lissa’s work in Risk Management started in October 1993 and has continued steadfast and persistent. Her efforts on behalf of the Program have provided significant results and improvements. We are grateful to Lissa for her dedication and commitment and wish her many more years of easy commutes to the office.
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MC Innovations Exceeds the FY18 Goal Set in Support of Montgomery County’s Minority Business Program
Montgomery County is committed to ensuring that its contracting opportunities reflect the rich and growing diversity of the County’s business community. MCI proudly participates in Montgomery County’s Minority Business Program by subcontracting with certified minority firms. MFD-owned businesses contribute significantly to improving the quality of life for Montgomery County residents. They also foster inclusive competition, economically empower businesses, build stronger businesses by creating jobs, bridge the gaps between business, government and communities, and promote free enterprise and commerce. MCI’s goal for the fiscal year ending June 30, 2018 was to allocate 18% of our contract value to MFD firms. We are pleased to report that we actually spent 20.53% of our contract value with MFD-owned businesses throughout the year. MCI fully intends to continue to support Montgomery County’s Minority Business Program every year.
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Notice of Change in Medical Billing Address
The Montgomery County Self Insurance Program (MCSIP) mailing address for medical bills will change effective December 1, 2018.
MC Innovations continues to partner with CorVel as the workers’ compensation bill review company, however the scanning of these medical bills and their associated reports must now be processed through the new PO Box address,
CorVel Corporation
PO Box 6966
Portland, OR 97228
Please update your agency’s internal documents or notices of instructions for Injured Workers to reflect the new billing address for medical bills. Please note that the mailing address for general correspondence remains the same and is not impacted by the change.
Updated wallet-sized laminated cards with instructions for workers’ compensation will be available. Please forward request for cards to Pmonroe@mcinnovations.com.
Direct questions regarding the change to Pearl Monroe at Pmonroe@mcinnovations.com
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CAM Physical Therapy and Wellness Opens New Location
CAM Physical Therapy and Wellness Center, a subcontractor to MC Innovations and a participant in the Montgomery County’s Minority Business Program is expanding. CAM PT has provided services for Montgomery County Self Insurance Program (MCSIP) for three years, covering Hyattsville, Laurel, Bowie and now Silver Spring. Expanding into Montgomery County was a dream of Carlos A. Martinez, President of CAM PT. Pearl Monroe, Vice President of MC Innovations knew this day would come for CAM PT and is excited to offer another option of quality care for the injured workers of the MCSIP members.
The new location is 2730 University Blvd. West. Suite 802 Silver Spring, MD 20902. Visit website
(240) 547-4303.
Hours of operation Monday thru Friday 7AM – 8PM, providing the following services:
- Orthopedic Care
- Back Pain/Injuries
- Neck Pain/Injuries
- Shoulder Pain/Injuries
- Sports Injuries
- Workers’ Compensation
- Work Hardening
- Functional Capacity Evaluations
- Job Analysis
- Specialty Services
- TMJ
- Dry Needling
- Vestibular Rehab
- Balance Training
MC Innovations provides total program management services for MCSIP. Contact Pearl Monroe, Vice President with questions. Pmonroe@mcinnovations.com
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MC Innovations Receives National Women-Owned Certification
MCI is proud to announce it has received national certification as a Women’s Business Enterprise by Women Presidents’ Educational Organization-DC, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). WBENC is the leading authority on and certifying organization for women’s business enterprises (WBEs) in the United States.
WBENC’s national standard of certification is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women. This certification standard is accepted by more than 1,000 corporations and many states, cities and government entities.
By including women-owned businesses among their suppliers, corporations and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier diversity programs.
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MC Innovations Honored with New Certifications
MC Innovations is pleased to announce that 2020 has seen our certifications grow, adding three additional certifications as a small, women-owned business. In addition to SWaM, Small and Woman-Owned Business in Virginia and the WBENC national certification as a Woman-Owned Business, we have been approved by:
- • Commonwealth of Pennsylvania, Department of General Services, Bureau of Small Business Opportunities as a Small Diverse Business Enterprise.
- • Small Business and Local Preference Program of the Washington Metro Area Transit Authority.
- • Historically Underutilized Business by the State of North Carolina, Department of Administration, Office for Historically Underutilized Businesses.
The recent designations are unique to Pennsylvania, the District of Columbia, and North Carolina, offering further possibilities for growth. We look forward to moving forward with our goal of making sure that your assets, both physical and financial, are protected. For more information about these certifications, email us at info@mcinnovations.com.
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Surviving COVID-19 and the New Normal
March 5th Gov. Larry Hogan declared a state of emergency and from that point forward, life as we knew it was forever changed. The dedicated claims team went into action, quickly able to work remotely, never missing a beat. Benefits and care required for injured employees continued. As COVID-19 presented daily challenges, adjustments to services were made, including an emphasis on using Telehealth, Virtual-Physical Therapy, Direct Deposit, and increased usage of pharmacy mail-order services. “CorVel, the third-party administrator and sub-contractor for MC Innovations, did an outstanding job and was a true partner in the process,” says Pearl Monroe, Vice President of MC Innovations and Program Manager for MCSIP. Having the right partners and working together as one team, with the same goal in mind, allowed for successful outcomes. Monroe is looking forward to things settling down and adjusting to a new normal.
Pearl Monroe can be reached at PMonroe@mcinnovations.com
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